Below are the most common questions from Lunary Beauty customers. If your question isn't listed, our team is ready to help at: help@lunarybeauty.com
Yes. Lunary Beauty uses SSL (Secure Socket Layer) certificate technology that encrypts all information entered on the site, ensuring security and privacy for your purchases.
We only work with recognized and secure payment platforms. We never have access to your financial data.
Yes. All orders shipped by Lunary Beauty include international and domestic tracking codes, allowing you to monitor the complete journey of your product until delivery.
The tracking code is automatically sent to your registered email within 3 business days after order processing.
If you don't receive it within this timeframe, please contact us with:
Yes. During international transit, it's common for tracking to go several days without updates. Once your item arrives in the US, new movements will be registered by the carrier.
Rest assured: this doesn't mean there's a problem with your package.
The average delivery time is 7 to 15 business days after shipment.
This period may vary due to:
Changes can only be requested within 24 hours after order confirmation.
After this period, the address cannot be modified nor can the order be canceled, as it will have been sent for logistics processing.
Carriers make up to two delivery attempts. If unsuccessful or if your address is in a restricted delivery area, a notice may be left for pickup at the nearest facility.
If the product returns to the sender, you'll need to request a new shipment, which may incur additional costs.
Contact us immediately via email with:
After review, we'll initiate the exchange or refund process according to our Return and Exchange Policy.
Our support team is available exclusively via email: help@lunarybeauty.com
