Lunary Beauty values transparency, respect, and customer satisfaction. We provide a clear Return and Exchange Policy aligned with consumer protection standards.
You may request a product exchange or return within 7 calendar days after receipt, in accordance with standard consumer rights practices.
Requests made after this period will not be accepted.
For an exchange or return to be approved, the product must:
Important: We will not accept products that do not meet these requirements. They will be automatically returned to the customer.
While not legally required, we evaluate change-of-mind returns related to color, size, style, or personal preferences on a case-by-case basis to provide the best possible solution.
If your product has a manufacturing defect, please send us:
After review and approval, you may choose:
Email us at: help@lunarybeauty.com
Please include:
After receiving your information, our team will respond with:
After the product is received for analysis and approval, refunds will be processed within 7 business days.
The actual credit timeframe may vary depending on:
For manufacturing defects, all shipping costs are covered by the store.
For change-of-mind or customer error cases, outbound and return shipping costs are the customer's responsibility.
By making a purchase, you acknowledge and agree to this Return and Exchange Policy. Lunary Beauty reserves the right to update this policy at any time to better serve our customers.
For any questions, we're available at: help@lunarybeauty.com
